Terms & Conditions

About our services

Royal Ride Jordan, limousine and concierge services across Jordan. Services include airport transfers, private tours, chauffeur service, corporate transportation, hourly, daily, or monthly chauffeur arrangements, and car or van rental with or without a driver. The team also coordinates executive chauffeur services, event and conference transport, business-traveller and staff transportation, logistics transport solutions, and concierge requests.

Concierge coordination can include transport, hotel reservations, restaurant reservations, and personal arrangements for VIP guests. The published service and fleet pages describe the options currently presented on the website.

Booking requests

A booking request sent through the website is a request for the team to review. It is not a confirmed booking until the Royal Ride Jordan team confirms it. We recommend sending a request through the website at least 72 hours before the intended service so there is time to review the details.

For an urgent request, contact the team through WhatsApp. Include the information needed to explain the service, date, pickup, destination, passenger count, luggage, and any relevant flight number. The team will contact you about the request and confirm the arrangements with you.

Fleet categories are available on request. Use the public category names and the passenger and luggage information shown on the relevant fleet page when choosing what to request. Ask the team to confirm the details that apply to your booking.

Payment

No deposit is required. Payment is accepted in cash or by Visa. The payment method can be discussed with the team while the request is being confirmed. This page does not state additional payment timing or charges.

Cancellation

There is no charge to cancel. Please notify Royal Ride Jordan at least 24 hours before the planned service; 72 hours’ notice is preferred when possible. Contact the team as soon as you know that you need to cancel so they can update the request.

Passengers, luggage and vehicles

The fleet pages show the passenger and luggage capacities published for each category. Compare those figures with your group and luggage before sending a request, and tell the team if your plans change. The vehicle examples may be described as a named model “or similar”; an example is not a promise that a particular model will be assigned.

If the listed capacity or vehicle example does not fit your plans, contact the team to discuss the request before relying on a particular arrangement.

Your responsibilities

Provide accurate details in the booking request, including the travel date, pickup time, pickup point, destination, passenger and luggage counts, and flight number when relevant. Tell the team if any of these details change.

Be ready at the pickup point at the time confirmed with the team. If you cannot find the pickup point or need to update the team, use the contact details provided for your request.

Our responsibilities

Royal Ride Jordan arranges professional chauffeurs and a safe service for confirmed transport requests. The team reviews the information you provide and contacts you to confirm the arrangements for the request.

Concierge services

Hotel and restaurant reservations and personal arrangements for VIP guests are coordinated on request and are subject to availability. Tell the team what you would like coordinated. The team can discuss what can be arranged and confirm the details with you.

Changes to these terms

We may update this page when the published service information or booking procedures change. Please review the current page when making a new request. If you have a question about how a term applies to a request already being discussed, contact Royal Ride Jordan for clarification.

Contact

For questions about these terms or a booking request, contact Royal Ride Jordan at info@royalridejo.com or +962 77 532 8853. Urgent requests can also be sent through WhatsApp.